Support
Contact us
The Hylance team answers sellers' and buyers' questions in English and Arabic, and follows up on orders, disputes and payout requests. Pick the channel that suits you, or send us a message through the form.
Our offices
Saudi Arabia
Al Karamah Industrial Plan, Al Khumrah, Jeddah
Egypt
Cairo Festival City, Fifth Settlement, New Cairo, Cairo
Business hours
Sunday to Thursday, 10 am to 6 pm. WhatsApp support until 10 pm.
If your message is about an existing order, the fastest way is to write it on the order page in your dashboard, so it is on record for both sides. Then contact us if you need the team to step in.