Rules and Policies Center

Our goal at Hylance is a fair and clear commission system for sellers, one that keeps our protection, escrow and live support services running and improving.

When the buyer is entitled to compensation and a full refund

• The seller does not deliver the service or asset within the agreed time.
• The digital asset's details are wrong or have been changed so that signing in or transferring ownership is impossible.
• The service or asset materially fails to match the specifications in the listing (such as different traffic or income figures, or an incomplete scope of work).
• The asset is recovered by the seller, or its ownership withdrawn, after the sale and within the set protection period.
• The buyer's account or store is banned right away because of prohibited methods the seller used (such as fake followers or banned automation software).

When a refund is not due

• Buying the service or asset by mistake after it was delivered and activated successfully.
• The account or asset is banned because of the buyer's own actions after receipt (such as breaking the original platform's terms).
• The buyer changes their mind after receiving the complete order as described.
• Complaints and claims made after the deal's official free or extended warranty period has ended.

1. Delivery with full access

Selling shared or rented assets, or assets without a primary email address linked to them that can be changed and handed over to the buyer, is strictly prohibited. We strongly recommend using globally trusted email providers (such as Gmail, Outlook and Proton) to avoid disputes that will be rejected.

2. Recovery details

The seller must hand over all available recovery details (the original sign-up email, old passwords, security questions, and the payment methods used for past subscriptions) so the buyer's ownership is fully secure.

1. Free basic warranty (5 days)

Every digital asset sold on Hylance comes with a free 5-day warranty. During this period, if anything goes wrong with the asset (such as the previous owner taking it back, or a ban caused by the seller's violation), you can open a dispute and get your money back in full.

2. Extended warranty (3 or 6 months)

Some approved sellers offer an extended warranty of 3 or 6 months for a small extra fee at checkout. If the asset is taken back during the extended warranty period, the Hylance team investigates the problem within 3 to 5 business days, and once it is verified and approved, the buyer is compensated for the asset's full value.

3. Warranty disclaimer

The warranty does not cover problems caused by the buyer's misuse of the asset (such as breaking the original platform's terms, changing the recovery details incorrectly, or contacting the original platform's support and reporting that the account was bought, which leads to it being closed).

1. Delivering orders on time

• The seller accepts a new order within 48 hours of receiving it; otherwise it is cancelled automatically and the full amount returns to the buyer's wallet.
• The seller must deliver the complete order within the delivery time stated in the service or offer details, counted from the moment they accept the order.
• After delivery, the buyer has 7 days to confirm receipt or open a dispute; otherwise the order completes automatically and the amount is transferred to the seller's balance.
• If delivery is late or part of the order cannot be delivered, the seller must coordinate with the buyer and get their approval first, in the order chat on the platform.
• Marking an order as delivered before actually delivering it counts as fraud, and the buyer may cancel the deal and get a full refund.

2. Prohibited practices

• Scams and fraud: Hylance has zero tolerance for any attempt at fraud, and anyone who attempts it is permanently banned.
• Outside contact: exchanging outside contact details (such as WhatsApp, Telegram, Discord or phone numbers) is prohibited. All conversations must stay on the platform so the deal is on record.
• Payment outside the platform: any discussion of, or attempt to ask for, payment outside Hylance leads to an immediate ban and loss of escrow protection.
• Respect for members: stay professional and courteous with buyers and the support team. Insults and threats of any kind are prohibited.

3. Handling disputes

• When a dispute is opened, the seller must reply and provide conclusive evidence (delivery files, screenshots or a video recording) within 24 hours at most for services, and 12 hours for digital assets.
• If the seller does not respond within that time, Hylance's administration may close the dispute in the buyer's favor and refund the buyer in full.
• The order chat stops when a dispute is opened, and the other party sends one reply with their evidence from the dispute section of the order page.
• Only what happened on the platform counts in a dispute: the order chat and its attachments before the dispute, and the dispute reason and the reply to it. Agreements made outside Hylance are not accepted as evidence.
• The Hylance team settles a dispute with one of three outcomes: a full refund to the buyer, payment of what is due to the seller, or closing the dispute and returning the order to where it was. The decision is final.
• An order whose dispute was settled by the Hylance team cannot be reviewed, because the outcome was the team's decision, not the buyer's experience.

4. Additional conditions for sellers

• Sellers must be at least 18 years old to create and verify an account and sell services or assets.
• Only one seller account is allowed per person or team. Using multiple accounts to get around penalties exposes all of the accounts to a ban.